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CLIENT
US-based water services, multi-utility company
SITUATION
KEY ISSUES: High level of change complexity; need for learning and adapting to new culture, operating paradigm, and solutions-selling model.
This regional, family-owned water management company was acquired by a large, global process gas company (which was subsequently acquired by another process gas company, making it the largest process gas company in the world), providing entry into $500 Billion water services industry.
CORPTALK SOLUTION
KEY ELEMENTS: Senior-level advisement; Leadership and performance coaching; Introduction of an active learning, inter-dependent, performance-based culture; Design and execution of a customized change management program; Introduction and embedding of the Set Up 4 Success™ program
CorpTalk has been awarded the annual contract to lead, manage and deliver the fully out-sourced Organizational Development function every year since 2002. Highlights of this engagement include:
Developed and implemented enterprise-wide and fully integrated communication, change and engagement strategies that resulted in successful post-acquisition integration (two times in four years)
Introduced Change Management as an organization-wide core competency; designed and delivered training to all managers and employees; this included a train- the -trainer program and the enrollment and training of internal change coaches
Developed web-based, customized Set Up 4 Success On-boarding Program that is now used by all employees, sponsored by leadership, and supported by supervisory and managerial skill training
Facilitated development of Best Practices and tools to support collaborative work practices, innovative thinking and techno-economic solutions model
CLIENT PERSPECTIVE
The president of this company has worked closely with us for over five years. This is what he said about the results:
"CorpTalk provides world class talent at an affordable price. They helped us through growing pains and touched every aspect of the organization. Our teams have become much more aware of how they work together and their impact has improved tremendously. Our whole organization feels more connected now and more aware of how we handle change. Even visitors notice the high- energy, high morale, collaborative environment. Other coaching companies provide a more superficial relationship and fit you into a formula, but with CorpTalk there's a much more in-depth understanding of the organization and they translate their principles into what works for our organization."